Call forwarding is a feature of both traditional and VoIP phone systems that redirects calls to a different number. It can improve customer satisfaction, reduce the number of missed calls and strengthen your business presence by sending incoming customers to an agent who has all the information they need.
Using Call Forwarding to Stay Connected with Your Team
In today’s mobile world, many employees travel for work or take their mobile phones on vacation and want to be able to answer calls from their office while they are away. Luckily, with call forwarding, those calls are sent to their mobile phones and don’t require data for them to receive.
With a cloud-based VoIP phone system, you can customize your call forwarding features to make sure that your team is available twenty-four-seven, no matter where they are. You can set your forwarding to ring sequentially or simultaneously, route calls based on criteria or send them to voicemail, all with the click of a button.
Using Call Forwarding to Maintain Professionalism
Inbound calls are vital to maintaining your business’s credibility and reputation. When a customer calls and is not answered, that can lead to lost business and lost revenue for your company. That’s why it’s important to ensure that every single customer call is answered and addressed promptly.
When a customer is looking https://www.letsbegamechangers.com/business/what-industries-see-the-greatest-benefit-from-a-phone-answering-service/ to solve a problem, they want to speak to an agent who can help them. Fortunately, if you have a large customer pool, you can forward their calls to the appropriate reps that can best assist them with their problem.
The first step in using call forwarding is to choose a forwarding number that will receive all incoming calls. You can choose a landline, mobile phone or another number that’s already in your account (such as a friend’s number).
Next, you need to determine how frequently calls are forwarded. You can do this by setting up rules that will ring a set amount of times or by using the ringtone you prefer.
You can also set up a schedule to forward your calls at specific time periods. This can help you keep track of which calls are coming in so that you know when to answer them and how to handle them.
Choosing the Right Number for Call Forwarding
You should choose a phone number that will receive your forwarded calls based on your business needs. For example, if you’re in the field, it would be wise to choose a number with an area code from where you’re currently located.
Once you’ve chosen the right number for your call forwarding, you can activate it by dialing *72 and then the number you want to forward your calls to. You’ll hear a series of beeps to confirm the activation of your call forwarding. If no one answers or the line is busy, you’ll need to repeat the sequence.
Call forwarding has been around for more than 60 years, and it is a great way to ensure that your business stays connected with all its customers no matter where they are in the world. In addition, it can boost your team’s productivity and make sure that your calls don’t go unanswered.